Idaho Sound Beginnings

Idaho Sound Beginnings (ISB) is Idaho’s Early Hearing Detection and Intervention (EHDI) Program. Facing challenges in their current diagnostic process, ISB sought my expertise to provide high-level concepts for the app's functionality, content tailoring (UX) for specific users, and navigation through a complex diagnostic process. With significant financial gains and benefits of earlier intervention for the hearing-impaired, the primary goal was to streamline the bureaucratic process, ensuring timely diagnoses for children aged three and younger.

The App addressed three key objectives:

1. Reduce financial costs to the state and medical specialists.
2. Streamline the bureaucracy for quicker diagnoses.
3. Educate and guide parents through the diagnostic process.

Functioning as an interactive guide, the app enables parents to visualize the entire process, receive explanatory information on hearing loss, manage appointments, store medical information, and earn visual rewards for reaching milestones.

Prototyping played a pivotal role in refining the app's features, validating its functionality, and engaging end-users. Visualizations empowered parents to track progress, understand upcoming milestones, and share achievements with family members. Integrating compelling visual aids created a positive impact on the child's involvement in the diagnostic process. Incentives, such as rewards for attending appointments, encouraged parents to actively participate in their child's diagnostic journey. The system was scalable, accommodating more components and user groups in the future, envisioning a community of care connecting parents and children with expert supports and shared experiences in a secure environment.
ISB

Testimonials

I worked with James for over 10 years in Technological University Dublin. Not only does James have top class cross platform design skills, he also has a deep understanding of teasing out and determining client needs and capabilities. This was a critical skill to us in academia as it complimented the academic experts who are traditionally not enterprise facing and don't speak a commercial language. By being a bridge between these two worlds, he was extraordinarily effective at managing projects and delivering solutions on time and on budget. He was particularly skillful at developing proposals and writing reports that would meet both academic and commercial standards. This is a fairly unique skillset, in my opinion

Hugh McAtamney

Technological University Dublin

Senior Engagement Manager, Enterprise Academy